My order hasn’t arrived?
UK – If your order hasn’t arrived and you are a UK customers, please email us at [email protected]. All UK orders are tracked and we will look into this for you and speak to Royal Mail incase your parcel has went missing. Please note that we can’t class a parcel as lost until either tracking confirms it has went missing or 7 working days have passed since dispatch.
INT – If your order hasn’t arrived and you are an international customer, please email [email protected]. Once dispatched, International parcels usually take 1-2 weeks for delivery as stated by the Royal Mail service, however, we are unable to class the parcel as lost until 4 weeks have passed since dispatch. If your parcel hasn’t arrived within 4 weeks, an investigation will be put in place to see what has happened to your parcel and a replacement will be sent out.